NCUA tells First Coast News, “Credit union members have never lost even a penny of insured savings in a federally insured credit union.”
JACKSONVILLE, Fla. — VyStar customers tell us they’re still having trouble logging into their accounts, despite the credit union launching a new website on Monday.
Sandra Silvers is taking VyStar to task after receiving an email earlier this week detailing how she can access her accounts, which the credit union says can be done “seamlessly”.
But, she says, the connection came with problems. “It’s funny because you click on it, log in, nothing happens,” she said. First Coast News.
We spoke with Silvers for the first time last week, and like others, she was unable to see his statements. This week, some progress, but the headaches remain.
“Now when you go there, there are no more transactions. There are only sales,” she said.
VyStar claims that third-party experts have confirmed that there is no ransomware or cyberattack and that the accounts are safe and secure.
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We contacted the National Credit Union Administration, an agency that oversees credit unions. It says, “Each member of a credit union has total coverage of at least $250,000,” as part of the National Credit Union Share Insurance Fund established more than 50 years ago.
NCUA also tells First Coast News“Credit union members have never lost even a penny of insured savings in a federally insured credit union.”
We asked VyStar for an update on Wednesday but did not receive one. His last post on Facebook dates back to Tuesday evening.
Silvers, who has been a member since 1997, wants better communication from VyStar.
“It worries me a lot because they’re not transparent,” Silvers said.
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LOGIN: Some Vystar users report being able to log in, check balance online